Terms of use, Privacy and Cookies

What information do we collect about you?

From time to time, you may be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services include bulletins/newsletters, information about events, PDF downloads and email updates. We also collect information when you voluntarily complete surveys, sign up for our newsletter and via ‘contact us forms’. You can sign up to receive our updates here.

Health Innovation East Midlands may also collect and process personal, sensitive and/or health related information either for the programmes we support or on behalf of other organisations including NHS Trusts, third parties and trusted partners (including organisations within the Health Network). In particular for patient sensitive data, our standard practice is to have a data sharing (or data processing) agreement in place to ensure all information is managed securely and as the Data Owner requires.

Data will only be used as outlined in the data sharing/data processing agreement and this is always for the purposes of supporting innovation and improving the quality of health and social care. If there is a need for us to process such data, this will be undertaken in full compliance with the Information Governance requirements of our hosting organisation, Nottingham University Hospitals NHS Trust. Any other data received by Health Innovation East Midlands will be managed securely, used only for the purposes of providing the organisation with support and advice and not be shared without the consent of the organisation who has sent the information.

How will we use the information we collect?

We collect information about you to help us deal with your requests and, if you agree, to email you with news, events and other updates we believe would be of interest to you based on the information you have provided. 

By giving us your details you enable Health Innovation East Midlands and our associated projects and programmes to provide you with the services/updates you select. When you subscribe to a newsletter or complete a form you will have the chance to accept / “opt in” to what news you are interested in receiving. You can “opt out” or unsubscribe at any time by contacting us or updating your profile via newsletter or events invites.

• Who can access my information?

  
Only those part of the Health Innovation East Midlands or in some circumstances information about an innovation may be shared with other Health Innovation Networks. This will be explicit at the point when the information is asked. Your information will not be shared with anyone else, unless there is a clear legal basis for doing so as defined in the UK General Data Protection Regulation and Data Protection Act 2018.

• How long is my information held for?


  Your records are kept in accordance with the UK General Data Protection Regulation and Data Protection Act 2018.

E-newsletter

We use a third party provider, Mailchimp to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

Events

We may use a third party provider, such as Eventbrite to manage some of our events. We may need to obtain Personal Identifiable Information (PII) to help us to organise our events. For more information see Eventbrite’s privacy policy.

In line with our Public and patient leadership agenda and for our events, we may ask for sensitive personal data such as race, ethnicity or sexuality. This is to ensure that our services are inclusive and fairly represented.

Surveys

May use Microsoft Forms to conduct and manage survey responses on our work or events. We may need to obtain Personal Identifiable Information (PII) in order to do this. We will only collect information that is necessary and with your permission. For more information see Mircosoft security and privacy.

Zoho

We use Zoho CRM across the organisation to manage and keep track of stakeholder relationships. We also use this platform to share updates on our programmes of work with key stakeholders.

See Zoho UK Privacy Policy for more information.

Any information you provide to Health Innovation East Midlands will only be used by us and our associated projects and programmes. Your details will not be disclosed unless we are obliged or permitted to by law to do so.

If you post or send offensive, inappropriate or objectionable content anywhere on www.healthinnovation-em.org.uk or otherwise engage in any disruptive behaviour on www.healthinnovation-em.org.uk, we may use whatever information is available to us, about you, to stop such behaviour. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish to continue your subscription.

Web forms

You may supply information about you by filling in forms on our website. This includes information you provide when you submit a company engagement form. The information you give us may include your name, email address, address, and phone number. We will only use your information for the intended purposes for which it was collected.

Access to your information and correction

You can request a copy of the details we hold about you at any time. Please email us at healthinnovation-em@nottingham.ac.uk to obtain these or to update us on any changes you’d like to make.

Data protection and storing data

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.

We do not pass on your details to any third party or other government departments.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

Changes to our policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties.

Security

This site has security measures in place to protect the loss and alteration of information under our control.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• Enabling a service to recognise your device so you don't have to give the same information several times during one task

• Recognising that you may already have given a username and password so you don't need to do it for every web page requested

• Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast. You can manage these small files yourself through your browser setting

What cookies are we using and why?

How to control and delete cookies
We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org.uk which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Freedom of information requests

As we are hosted by Nottingham University Hospitals NHS Trust, any Freedom of Information (FOI) request we receive is managed by our hosted organisation on our behalf. We follow our hosted organisation’s policies and procedures for managing and responding to FOI requests, for more information please see the dedicated section on Nottingham University Hospitals NHS Trust website.

How to contact us

If you have any questions about this policy please email us at healthinnovation-em@nottingham.ac.uk